Refund Policy

We care about our customers. During the COVID-19 pandemic, our refund period has been extended from 7 days to 14 days. We hope you enjoy your purchase and thank you for liking the designs and ideas of Pixie Motion™ .

 

Pixie Motion™ will accept, for refund or exchange, items that are in new condition, unused, unaltered and free of damage by the customer. 


To start a return, you can contact us at pixiemotionlight@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Information needed: Order Number (sent immediately for all purchases), Address, Full Name, and Email (matching).

Please read Shipping Policy before any further actions.

Exchanges
Since we will resend all damaged packages, there should be no need for exchanges! 


Refunds

For returns and refunds for which Pixie Motion is not at fault, customers will pay for the return shipping at their own expenses. Pixie Motion will only refund an order free of charge before the fulfillment of that order. Once the order ships, only a return or replacement can be processed. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.